Contact Us
Questions, inaccuracy reports, casino review requests, or just want to say hello — we read every message.
Our team aims to respond within 2 NZ business days. Inaccuracy reports are prioritised and usually receive a same-day reply.
Get in Touch with the Hay Baleman Team
Fill out the form and we'll route your enquiry to the right person. For faster service, choose the most specific enquiry type.
Send Us a Message
For general enquiries: [email protected]
For review requests: [email protected]
Response Times
We respond to all messages within 2 NZ business days. Casino review requests may take longer as they require full testing before we can confirm a timeline.
What We Can Help With
Casino bonus questions, NZ payment method help, inaccuracy corrections, review requests, and general NZ online gambling queries. We cannot intervene directly in disputes between players and casinos.
Business Hours
Monday–Friday, 9am–5pm New Zealand Standard Time (NZST / UTC+12). Messages received outside these hours are responded to on the next business day.
Response Times by Enquiry Type
Different enquiry types have different expected response windows. Here's what you can realistically expect from us.
Frequently Asked Questions
Common questions about contacting us, dispute help, advertising policies, and our review submission process.
How quickly do you respond to enquiries?
We aim to respond to all emails within 2 business days (NZ business hours, Monday–Friday). Inaccuracy reports are prioritised and typically receive a same-day response. Review requests may take longer as they go through our full testing process before we can respond with a timeline.
Can you help with a casino dispute?
We can offer general guidance but cannot intervene directly in casino disputes. For MGA-licensed casinos (Ruby Fortune, Jackpot City, Lucky Nugget, Spin Casino), you can raise a formal complaint through the Malta Arbitration Centre. For eCOGRA-certified casinos, eCOGRA provides a player dispute service. For other casinos, their licence regulator is your best point of contact.
Do you accept casino advertisements or sponsored content?
No. We do not sell banner ads, sponsored articles, paid placements, or "promoted" reviews. All content is written independently based on our own testing. We earn affiliate commissions only — and only from casinos we have independently reviewed and recommend. Casinos cannot pay to appear in our rankings.
Can I submit a casino for review?
Yes — use the form above and select "Request a Casino Review" from the enquiry type dropdown. Tell us the casino name and URL. We cannot guarantee reviews for all submissions. If accepted, our full 8-step testing process takes 2–6 weeks. We do not publish reviews for casinos that fail our licence verification or that we cannot test with NZ payment methods.
I found an error in one of your casino reviews — how do I report it?
Thank you — we take inaccuracy reports seriously. Use the contact form above, select "Report an Inaccuracy", and include the page URL, the specific claim that's incorrect, and what the correct information is if you know it. We verify all reports and update pages within 24 hours of confirming an error.
Need Help with Problem Gambling?
If you or someone you know is struggling with gambling-related harm, free and confidential support is available across New Zealand. These organisations offer crisis support, counselling, and self-exclusion tools.
New Zealand Gambling Support Resources
- Problem Gambling Foundation (pgf.nz) 0800 654 655 — Free, 24/7
- Gambling Helpline NZ 0800 654 655 — 24 hours, 7 days
- Lifeline NZ 0800 543 354 — Crisis support
- Casino Self-Exclusion Contact the casino directly to self-exclude from their platform
- BetStop (AU/NZ) National self-exclusion register — betstop.com.au